{"coverage_note":"Five discrepancy categories were checked for waymo.com: (1) Pricing \u2014 no evidence of hidden fees, junk fees, or deceptive fare presentation was found; Waymo discloses fare estimates and dynamic-pricing variability in-app. (2) Availability \u2014 no ghost inventory or bait-and-switch patterns were found; geographic restrictions are disclosed on support pages before booking. (3) Identity \u2014 no merchant-of-record ambiguity or payment-responsibility deflection was found; Waymo operates as its own direct merchant. (4) Policy \u2014 no pattern of cancellation or refund policy being enforced differently from what is stated was found; the GoPass subscription cancellation terms were noted but no deceptive enforcement pattern was identified. (5) Undisclosed constraints \u2014 a finding was present: two material constraints are not prominently disclosed on the booking platform, specifically the May 2026 suspension of freeway service and the Uber-only booking requirement in Austin and Atlanta. All five categories had active scans; no categories were blocked or unscanned.","human_handoff_required_for":[{"action":"Redirect booking to Uber app when the destination city is Austin or Atlanta, since Waymo One cannot complete the booking in those cities \u2014 escalate to a human if the user's workflow does not support switching to the Uber platform mid-transaction.","evidence":[{"description":"Waymo rides in Austin and Atlanta are exclusively bookable through the Uber app, not the Waymo One app; this constraint is disclosed only in a buried Help page and not prominently in the main booking flow.","reference":"https://waymo.com/waymo-one/"}],"last_checked_date":"2026-06-30"},{"action":"Escalate to a human when a requested trip requires freeway routing, as Waymo's freeway service was fully suspended in May 2026 and no alternative routing or clear in-app explanation is provided \u2014 an agent cannot determine whether or when freeway service will resume.","evidence":[{"description":"Waymo paused all freeway travel in May 2026 after launching the feature in November 2025; the suspension is not prominently disclosed on the booking interface, meaning an agent could silently receive a degraded or unavailable routing result.","reference":"https://en.wikipedia.org/wiki/Waymo"}],"last_checked_date":"2026-06-30"},{"action":"Escalate to a human when pickup or drop-off coordinates appear to fall at or near the edge of Waymo's published geofenced service zone, as the agent cannot reliably confirm in-zone eligibility and a failed booking would not clearly explain why.","evidence":[{"description":"Waymo's service is geographically limited to specific geofenced zones within each city; rides outside those zones cannot be completed, and the constraint may not be surfaced clearly until the booking attempt fails.","reference":"https://support.waymo.com/hc/en-us"}],"last_checked_date":"2026-06-30"}],"record_verification":{"last_checked_agentic_scan":"2026-07-01","last_checked_human_verified":null},"vendor_id":"waymo","verified_discrepancies":[{"actuals":"Two material constraints are not clearly disclosed upfront: (1) Freeway service, introduced in November 2025, was fully paused by Waymo in May 2026 and remains suspended as of July 2026 \u2014 an agent attempting to book a trip requiring freeway routing could receive a degraded or unavailable routing result without explanation; (2) In Austin and Atlanta, Waymo vehicles are exclusively bookable through the Uber app, not the Waymo One app, meaning an agent using the Waymo platform directly would be unable to complete a booking in those cities at all.","discrepancy_start_date_est":"May 2026 (freeway suspension); March 2025 (Austin Uber-only constraint)","evidence":[{"description":"Wikipedia's Waymo article states that freeway travel was introduced for select riders in November 2025 but that 'Waymo paused all freeway service in May 2026,' with no restoration date noted.","reference":"https://en.wikipedia.org/wiki/Waymo"},{"description":"Waymo's official Help page for service areas states 'In Austin and Atlanta, you can also experience Waymo, only on Uber,' indicating the Waymo One app cannot be used to book rides in those cities.","reference":"https://support.google.com/waymo/answer/9059119?hl=en"}],"interim_guidance":"An agent booking a Waymo ride should (1) check whether the destination city is Austin or Atlanta \u2014 if so, redirect the booking flow to the Uber app rather than Waymo One; (2) avoid assuming freeway routing is available, as freeway service is currently suspended platform-wide; and (3) verify that both the pickup and drop-off coordinates fall within the published geofenced service zone before confirming the booking.","last_checked_date":"2026-07-01","status":"active","type":"undisclosed_constraint_discrepancy","vendor_claim":"Waymo's platform presents itself as a broadly available autonomous ride-hailing service operable across its listed cities at any time, including freeway-capable routing introduced in November 2025. The Waymo One app and waymo.com service pages do not prominently disclose that freeway travel has since been suspended, nor that riders in Austin and Atlanta cannot book rides through the Waymo One app at all \u2014 only through Uber."}]}