{"coverage_note":"Five categories were checked for Navan (navan.com): (1) discrepancy_pricing \u2014 searches found BBB complaints and a securities lawsuit but no regulatory enforcement or verified evidence of hidden fees at checkout; no finding was surfaced. (2) discrepancy_availability \u2014 a finding was confirmed based on Trustpilot user reports documenting flights listed as unavailable on Navan that were bookable elsewhere, and hotel rates booked through Navan that front-desk staff flagged as ineligible; this is the only category producing handoff triggers. (3) discrepancy_identity \u2014 BBB complaints showed individual refund disputes but no systemic merchant-of-record ambiguity; no finding was surfaced. (4) discrepancy_policy \u2014 BBB complaints reflected isolated refund delays and service failures but no documented systemic divergence between stated and enforced cancellation/refund policy; no finding was surfaced. (5) discrepancy_undisclosed_constraint \u2014 user reviews noted that flight modifications must route through Navan rather than the airline directly, but this is standard TMC practice and is covered in Navan's help center; no finding was surfaced. All five categories were actively searched; no scans were blocked or missing.","human_handoff_required_for":[{"action":"Cross-check flight availability on the airline's own site or a GDS-connected OTA before treating a Navan 'sold out' or 'unavailable' result as final, and escalate to a human if a discrepancy is found between Navan's inventory display and what other sources show for the same route and date.","evidence":[{"description":"A Trustpilot review documents flights marked as sold out on Navan that were simultaneously bookable on competing travel sites, indicating Navan's availability display can diverge from actual inventory.","reference":"https://www.trustpilot.com/review/www.navan.com"}],"last_checked_date":"2026-06-26"},{"action":"After completing a hotel booking through Navan, confirm with the traveler that the rate type (e.g., corporate rate, government rate) matches their actual eligibility before treating the booking as settled \u2014 escalate to a human if the traveler cannot confirm eligibility or if the rate category is ambiguous.","evidence":[{"description":"A Trustpilot review describes a hotel front-desk clerk questioning a traveler's eligibility for the rate that Navan had booked, indicating the displayed rate was not a valid entitlement for that traveler.","reference":"https://www.trustpilot.com/review/www.navan.com"}],"last_checked_date":"2026-06-26"}],"record_verification":{"last_checked_agentic_scan":"2026-06-27","last_checked_human_verified":null},"vendor_id":"navan","verified_discrepancies":[{"actuals":"Independent user reports document two distinct availability-related failures: (1) flights listed as sold out on Navan that were simultaneously available and bookable on competing travel sites, with only lower-fare inconvenient options surfacing for the same routes; and (2) hotel clerks questioning a traveler's eligibility for the rate that Navan had booked, indicating the displayed rate was not a valid entitlement for that traveler \u2014 a mismatch between what Navan shows and what the underlying inventory actually permits.","discrepancy_start_date_est":"Unconfirmed; review references travel experiences consistent with 2024\u20132025 usage","evidence":[{"description":"A Trustpilot reviewer reports that convenient flights shown as sold out on Navan were bookable on other travel sites, and that on two separate hotel stays, front-desk staff questioned the eligibility of the Navan-booked rate.","reference":"https://www.trustpilot.com/review/navan.com"}],"interim_guidance":"When an agent uses Navan to search flights or hotels, it should not treat a 'sold out' or unavailable result as authoritative without cross-checking at least one alternative source (e.g., the airline's own site or a GDS-connected OTA). For hotel bookings, the agent should confirm with the traveler post-booking that the rate type matches their actual eligibility (e.g., corporate rate, government rate) before treating the booking as fully settled.","last_checked_date":"2026-06-27","status":"active","type":"availability_discrepancy","vendor_claim":"Navan displays flight and hotel inventory as available and bookable at specific rates within its corporate travel platform, implying that listed inventory is genuinely accessible at the shown conditions."}]}