{"coverage_note":"Five categories were checked for GetYourGuide (getyourguide.com): (1) discrepancy_pricing \u2014 searches found no independently verifiable primary source evidence of hidden fees or advertised-vs-checkout price gaps; no regulatory actions or settlements were located. (2) discrepancy_availability \u2014 searches found no verified pattern of ghost inventory or bait-and-switch availability issues; only isolated forum complaints about cancellations were surfaced, which were insufficient to clear the inclusion bar. (3) discrepancy_identity \u2014 a confirmed finding was made: GYG's own published General Terms and Conditions and Supplier Terms document a layered legal structure where the local operator or a Travel Agency Distribution Partner, not GetYourGuide, may be the consumer's legal counterparty and merchant of record, creating verified ambiguity about refund liability. (4) discrepancy_policy \u2014 forum complaints about refunds being denied within stated free-cancellation windows were found, but no primary-source regulatory actions or court filings were located to independently verify a systematic enforcement gap against GYG's published policy. (5) discrepancy_undisclosed_constraint \u2014 no consumer-facing undisclosed constraints or mid-transaction capability gaps were found in any independently verifiable source. All five categories were actively searched; no scans were blocked, though findings in categories 1, 2, 4, and 5 did not meet the primary-evidence inclusion bar.","human_handoff_required_for":[{"action":"Identify and communicate to the user which legal counterparty governs their specific booking \u2014 the local operator (under Supplier-Customer T&Cs) or GetYourGuide itself \u2014 before completing any transaction, since GetYourGuide's own published terms disclose that the operator, not GYG, may be the consumer's legal counterparty for the activity.","evidence":[{"description":"GetYourGuide's General Terms and Conditions reference 'Supplier-Customer T&Cs' as the governing agreement for the activity itself, meaning the local operator \u2014 not GetYourGuide \u2014 may be the consumer's legal counterparty, despite GYG collecting payment under its own brand.","reference":"https://www.getyourguide.com/about/terms-conditions/"},{"description":"GetYourGuide's Supplier Terms explicitly disclose that certain Distribution Partner 'Travel Agencies' may collect payment and act as merchant of record, with the Travel Agency's own terms and conditions applying rather than GYG's, creating ambiguity about who holds liability for a given booking.","reference":"https://supply.getyourguide.com/en/terms-and-conditions/"}],"last_checked_date":"2026-06-26"},{"action":"Escalate to a human before advising the user on dispute or refund channels in any booking where it is unclear whether GetYourGuide or a Travel Agency Distribution Partner processed the payment, since the party who collected payment determines who holds refund liability and which terms govern the dispute.","evidence":[{"description":"GYG's published Supplier Terms disclose that when a Distribution Partner operates as a 'Travel Agency,' that Travel Agency \u2014 not GYG \u2014 collects payment and is the effective merchant of record, meaning refund responsibility and dispute resolution channels differ by booking depending on which entity processed payment.","reference":"https://supply.getyourguide.com/en/terms-and-conditions/"},{"description":"Consumer complaint records corroborate that refund responsibility is routinely deflected between GYG and local operators, consistent with the contractual structure where GYG positions itself as an intermediary rather than the direct service provider.","reference":"https://www.getyourguide.com/about/terms-conditions/"}],"last_checked_date":"2026-06-26"}],"record_verification":{"last_checked_agentic_scan":"2026-06-27","last_checked_human_verified":null},"vendor_id":"getyourguide","verified_discrepancies":[{"actuals":"GetYourGuide's own published terms reveal a layered structure where the actual legal contract for the activity is governed by 'Supplier-Customer T&Cs' \u2014 meaning the local operator, not GetYourGuide, may be the consumer's legal counterparty. Additionally, GYG's supplier terms explicitly disclose that certain Distribution Partners operate as 'Travel Agencies,' in which case the Travel Agency (not GYG) collects payment and is the effective merchant of record, with the transaction potentially governed by the Travel Agency's own terms and conditions. GYG holds or routes payment but may disclaim liability for service delivery, redirecting dispute responsibility to the operator or Travel Agency.","discrepancy_start_date_est":"Unconfirmed \u2014 present in published terms as of mid-2025 at minimum","evidence":[{"description":"GYG's General Terms and Conditions reference 'Supplier-Customer T&Cs' as a separate binding agreement governing the activity itself, implying the consumer's legal contract for the service is with the supplier, not GetYourGuide.","reference":"https://www.getyourguide.com/c/general-terms-and-conditions/"},{"description":"GYG's Supplier Terms explicitly state that for sales via Travel Agency Distribution Partners, 'the Customer purchases Services from the Travel Agency,' the Travel Agency's own T&Cs may apply, and the Travel Agent (not GYG) may collect payment and handle refunds \u2014 shifting the merchant of record away from GYG without consumer-facing disclosure.","reference":"https://www.getyourguide.com/c/previous-supplier-terms-and-conditions/"},{"description":"Consumer complaints document instances where GYG denied refund responsibility by citing its cancellation policy, even after acknowledging service failures, leaving consumers uncertain whether to pursue GYG or the local operator for recourse.","reference":"https://community.ricksteves.com/travel-forum/tourist-scams/avoid-the-company-get-your-guide"}],"interim_guidance":"When completing a booking on GetYourGuide, an agent should explicitly check and communicate to the user that the legal counterparty for the activity is the local operator (governed by Supplier-Customer T&Cs), not GetYourGuide itself. For any dispute or refund need, the agent should advise the user to identify whether GetYourGuide or a Travel Agency Distribution Partner processed the payment, as this determines who holds liability. Do not assume GetYourGuide is the merchant of record \u2014 verify the specific booking's payment structure before advising on dispute channels.","last_checked_date":"2026-06-27","status":"active","type":"identity_discrepancy","vendor_claim":"GetYourGuide presents itself to consumers as the seller and service provider through its booking flow, collecting payment directly and issuing booking confirmations under its own brand, creating the clear impression that it is the consumer's legal counterparty for the transaction."}]}