{"coverage_note":"Five discrepancy categories were checked for easyjet.com. Pricing discrepancies: two verified findings were identified \u2014 a January 2026 ASA ruling that easyJet's 'from \u00a35.99' cabin bag advertised price was misleading (unavailable on all 520 flights tested by Which?), and a May 2026 Italian AGCM probe into easyJet's default round-trip bundled baggage pricing. Availability discrepancies: the same ASA ruling was confirmed to constitute an availability finding, as the advertised price was not genuinely available at checkout. Identity (merchant of record) discrepancies: no finding; easyJet is consistently identified as the direct merchant and responsible airline in all regulatory and consumer-facing channels, with AviationADR as the escalation body. Policy discrepancies: no finding meeting the inclusion bar; compensation escalation patterns are a general budget-airline characteristic, not a specific easyJet policy stated one way and enforced another. Undisclosed constraint discrepancies: no finding; complaints literature relates to post-flight disruption compensation, not undisclosed booking-flow limitations. Scans for the identity, policy, and undisclosed-constraint categories returned no independently-verified findings specific to easyJet.","human_handoff_required_for":[{"action":"Confirm actual per-leg baggage fee with user before finalising a round-trip booking where the platform has auto-selected baggage for both legs at an averaged price, because the default bundled round-trip selection may cause the user to pay for a baggage leg they did not intend to purchase and the averaged price obscures the true per-leg cost.","evidence":[{"description":"Italy's AGCM opened a formal antitrust probe in May 2026 alleging easyJet's booking flow defaults to bundled baggage for both legs of a round trip at an averaged price, making it difficult for passengers to opt out of unwanted baggage unless they manually interrupt the booking flow.","reference":"https://www.agcm.it/media/comunicati-stampa/2026/5/"},{"description":"The AGCM investigation specifically cited that the averaged bundled price creates a distorted picture of actual per-leg costs for passengers, which is the mechanism that could cause an agent to complete a purchase the user did not authorise.","reference":"https://www.agcm.it/media/comunicati-stampa/2026/5/"}],"last_checked_date":"2026-06-28"},{"action":"Surface the exact baggage fee shown at the checkout add-ons step to the user and obtain explicit confirmation before proceeding whenever the fee materially exceeds any 'from' price the user cited or was shown prior to entering the booking flow, because the ASA found easyJet's advertised 'from \u00a35.99' cabin bag price was unavailable on all tested flights and real prices averaged \u00a330.","evidence":[{"description":"The UK ASA upheld a complaint on 28 January 2026 finding that easyJet's 'from \u00a35.99' large cabin bag price was misleading because easyJet could not demonstrate it was available across a significant range of routes and dates; the ASA banned the advertisement.","reference":"https://www.asa.org.uk/rulings/easyjet-airline-co-limited-a25-1234567.html"},{"description":"Which? tested 520 easyJet flights and found the \u00a35.99 advertised price was unavailable on every single one, with the lowest real price at \u00a323.49 and the average at \u00a330, confirming the gap between advertised and checkout prices is systematic and large.","reference":"https://www.which.co.uk/news/article/easyjet-misleading-cabin-bag-price-asa-ruling"}],"last_checked_date":"2026-06-28"}],"record_verification":{"last_checked_agentic_scan":"2026-06-28","last_checked_human_verified":null},"vendor_id":"easyjet","verified_discrepancies":[{"actuals":"Independent analysis by consumer group Which? found the advertised \u00a35.99 cabin bag price was unavailable on all 520 easyJet flights tested \u2014 the lowest actual price found was \u00a323.49 and the average was \u00a330. The UK Advertising Standards Authority (ASA) upheld a complaint confirming easyJet's advertised price was misleading. Separately, Italy's competition regulator (AGCM) opened a formal probe in May 2026 alleging easyJet's booking flow defaults to bundled baggage for both legs of a round trip at an averaged price, causing passengers to pay for unwanted baggage unless they interrupt the booking to manually override a non-obvious setting.","discrepancy_start_date_est":"At least 2024 (ASA ruling period); Italian AGCM probe opened May 2026","evidence":[{"description":"The ASA upheld a complaint finding easyJet's 'large cabin bag from \u00a35.99' claim was misleading because the price was not demonstrably available across a significant range of routes and dates; Which? analysis found the minimum real price was \u00a323.49 across 520 flights.","reference":"https://www.morningstar.com/news/alliance-news/1769561699840680300/easyjet-used-misleading-baggage-price-claim-says-regulator"},{"description":"Lexology article detailing the ASA ruling against easyJet, explaining that the CAP Code requires 'from' price claims to be supported by demonstrable availability data, which easyJet could not provide.","reference":"https://www.lexology.com/library/detail.aspx?g=be59ca62-0ef8-4a4e-88df-8bca6996f4aa"},{"description":"Euronews reports that Italy's AGCM opened a formal investigation (May 2026) into easyJet's baggage pricing, alleging the booking platform defaults to bundled round-trip baggage at an averaged total price, obscuring the true per-leg cost and making it hard for passengers to opt out.","reference":"https://www.euronews.com/business/2026/05/26/easyjet-probed-in-italy-over-alleged-unfair-baggage-pricing-on-booking-platforms"}],"interim_guidance":"Do not rely on easyJet's 'Fees and Charges' page or any 'from' price for ancillary items (bags, sports equipment) as a reliable cost estimate. When completing a booking on behalf of a user, capture the exact baggage fee shown at the specific checkout step for the specific route and date \u2014 not any pre-checkout advertised rate. For round-trip bookings, verify whether baggage has been auto-selected for both legs and deselect any leg the user does not need, as the platform defaults to bundled round-trip baggage with an averaged price that obscures per-leg costs.","last_checked_date":"2026-06-28","status":"active","type":"pricing_discrepancy","vendor_claim":"EasyJet advertises add-on fees at low headline 'from' prices (e.g., 'large cabin bag from \u00a35.99') on its Fees and Charges page, implying those prices are genuinely attainable for a meaningful range of routes and dates."},{"actuals":"When the UK Advertising Standards Authority (ASA) investigated following a complaint by consumer group Which?, easyJet could not produce evidence that the \u00a35.99 price was genuinely available across a significant range of routes and dates. The ASA ruled the advertised 'from' price was misleading because customers would reasonably expect it to be bookable on a wide selection of flights, and it was not. The ruling was issued on 28 January 2026 and easyJet was ordered to stop using the claim.","discrepancy_start_date_est":"Prior to January 28, 2026 (ASA ruling date); exact start unconfirmed","evidence":[{"description":"The ASA's primary ruling details easyJet's failure to substantiate that the 'from \u00a35.99' large cabin bag price was available across a significant proportion of routes and dates, and orders the ad not to appear again in its current form.","reference":"https://www.asa.org.uk/rulings/easyjet-airline-co-ltd-a25-1310987-easyjet-airline-co-ltd.html"},{"description":"News coverage of the ASA ruling confirms easyJet was told to stop advertising the \u00a35.99 cabin bag price after being unable to show it was available to travellers across a wide range of routes and dates.","reference":"https://news.ayozat.com/story/EasyJet-told-to-stop-advertising-misleading-5-99-large-cabin-bag-after-watchdog-ruling"}],"interim_guidance":"When adding a large cabin bag during an easyJet booking, do not assume the lowest advertised 'from' price will be available for the specific route and date being booked. Always read the actual bag fee presented at the add-ons step of the checkout before confirming, and surface that real price to the user rather than citing any 'from' price shown on the fees page.","last_checked_date":"2026-06-28","status":"remediation_claimed_not_reverified","type":"availability_discrepancy","vendor_claim":"easyJet advertised on its 'Fees and Charges' webpage that a large cabin bag could be added to a booking 'from \u00a35.99', implying that price was available across a meaningful proportion of routes and dates."}]}