{"coverage_note":"Five categories were checked for Deliveroo.com. For discrepancy_pricing, a confirmed finding was identified: UK regulators documented Deliveroo's use of drip pricing (hiding delivery and service fees until late in checkout), and Deliveroo acknowledged the issue and committed to changes under the DMCC Act effective April 2025; independent reverification of full remediation was not found. For discrepancy_availability, searches found only merchant-facing tools for marking items unavailable and a UX case study \u2014 no systemic consumer-facing ghost-inventory or bait-and-switch issue was documented. For discrepancy_identity, searches returned only Deliveroo's own internal partner refund-split documentation, with no regulatory finding or verified consumer report establishing a systemic counterparty-confusion problem. For discrepancy_policy, searches surfaced anecdotal Trustpilot complaints about refused refunds but no independent regulatory ruling or enforcement action confirming a policy-versus-practice gap. For discrepancy_undisclosed_constraint, searches found only general industry-level FTC scrutiny of US-market competitors and Deliveroo partner policies, with no Deliveroo-specific finding of systematically undisclosed ordering constraints. All five categories were actively searched; no scans were blocked or missing.","human_handoff_required_for":[{"action":"Escalate to a human when the checkout total presented to the user exceeds the price displayed at the item browsing or search stage by any amount that is not immediately and clearly itemised \u2014 specifically where a delivery fee, service charge, or other mandatory add-on appears for the first time at the final checkout step and was not disclosed at the browsing stage, as Deliveroo's drip-pricing remediation has not been independently verified as complete across all order flows.","evidence":[{"description":"UK regulators classified Deliveroo's practice of showing lower item prices at the browsing stage and revealing mandatory fees only at checkout as 'sneaky hidden fees' / drip pricing, and Deliveroo confirmed it was changing its price-display behaviour in response to the DMCC Act effective 6 April 2025.","reference":"https://www.gov.uk/government/news/drip-pricing-hidden-fees-to-be-banned-under-new-digital-markets-competition-and-consumers-act"}],"last_checked_date":"2026-06-29"}],"record_verification":{"last_checked_agentic_scan":"2026-06-29","last_checked_human_verified":null},"vendor_id":"deliveroo","verified_discrepancies":[{"actuals":"Prior to regulatory intervention, Deliveroo engaged in 'drip pricing' \u2014 showing lower initial item prices and only revealing delivery fees, service charges, and other mandatory add-ons later in the checkout journey. UK regulators classified this as a 'sneaky hidden fee' practice. Deliveroo confirmed it was changing its price-display behaviour in response to the UK Digital Markets, Competition and Consumers Act (DMCC Act), which banned drip pricing effective 6 April 2025, indicating the gap between advertised and checkout totals was a real transactional issue up to that point. It is not independently verified that the remediation is fully complete and consistently applied across all order flows.","discrepancy_start_date_est":"Pre-April 2025 (prior to DMCC Act enforcement); remediation claimed from April 2025 onward","evidence":[{"description":"Better Retailing reports that Deliveroo told shop owners it would begin displaying a running checkout total including all fees earlier in the order journey, explicitly in response to the UK DMCC Act's drip-pricing ban effective 6 April 2025.","reference":"https://www.betterretailing.com/deliveroo-changes-drip-fees/"},{"description":"The UK Government's Digital Markets, Competition and Consumers Act bans drip pricing \u2014 the practice of showing low initial prices and adding mandatory charges later \u2014 and was the direct trigger for Deliveroo's pricing display changes.","reference":"https://www.legislation.gov.uk/ukpga/2024/13/contents"}],"interim_guidance":"Before completing any Deliveroo transaction, verify the full checkout total \u2014 including delivery fee, service fee, and any other charges \u2014 against the price shown at the item browsing or search stage. Do not treat the initial displayed price as the final cost. If the checkout total exceeds the search-stage price by an unexplained amount, flag this to the user before confirming the order, as Deliveroo's drip-pricing remediation has not been independently reverified as complete across all order flows.","last_checked_date":"2026-06-29","status":"remediation_claimed_not_reverified","type":"pricing_discrepancy","vendor_claim":"Deliveroo advertises food prices and delivery options to customers, presenting an initial order total at the browsing/search stage before checkout."}]}