{"coverage_note":"Five discrepancy categories were checked for chewy.com: pricing, availability, identity, policy, and undisclosed constraints. Pricing: searches for hidden fees, deceptive checkout pricing, and FTC actions returned only speculative legal-marketing content with no verified primary source; no finding. Availability: searches for ghost inventory or bait-and-switch practices returned only anecdotal backorder complaints and no verified systemic issue; no finding. Identity: searches for merchant-of-record ambiguity or third-party liability deflection confirmed Chewy acts as direct retailer and responsible party for most transactions, with a noted but unverified carve-out for compounded medications; no finding. Policy: searches for divergence between Chewy's stated 365-day satisfaction guarantee and actual enforcement found only edge-case account-ban complaints rather than a systematic verified pattern; no finding. Undisclosed constraints: searches found that Autoship ineligibility, prescription authorization requirements, and price-change terms are each disclosed somewhere in Chewy's published materials, so no hidden constraints were confirmed; however, these disclosed-but-easy-to-miss constraints were escalated as handoff triggers given their practical impact on agent-driven transactions.","human_handoff_required_for":[{"action":"Prescription or veterinary diet item added to Autoship where vet authorization status is unknown or unconfirmed \u2014 agent should stop and verify authorization is on file before completing enrollment, as Chewy will not fulfill the shipment without it.","evidence":[{"description":"Chewy's own materials disclose that prescription and veterinary diet items require prior vet authorization before Autoship fulfillment can proceed, meaning an incomplete authorization will silently block delivery after checkout.","reference":"https://www.chewy.com/app/content/rx"}],"last_checked_date":"2026-06-30"},{"action":"Autoship order where the item detail page shows 'not available for repeat deliveries' \u2014 agent should stop and confirm with the user whether a one-time purchase is acceptable before proceeding, since Autoship enrollment cannot be completed for that item.","evidence":[{"description":"Chewy discloses on individual product pages that certain items are ineligible for Autoship repeat delivery, meaning an agent attempting to enroll the user in Autoship for such items would fail silently or fall back to a one-time order without the Autoship discount.","reference":"https://www.chewy.com/app/content/autoship"}],"last_checked_date":"2026-06-30"},{"action":"Autoship order where the scheduled shipment price has changed since the last delivery and the new price exceeds the user's stated budget or approval threshold \u2014 agent should stop and surface the price change to the user before allowing the shipment to process, since Chewy's terms permit price changes between Autoship intervals.","evidence":[{"description":"Chewy's published Autoship terms disclose that prices may change between shipments, meaning an agent managing a recurring order on behalf of a user could approve a shipment at a higher price than the user originally authorized.","reference":"https://www.chewy.com/app/content/autoship"}],"last_checked_date":"2026-06-30"},{"action":"Account flagged or suspended mid-transaction (e.g., refund issued as store credit or gift card rather than to original payment method, or refund request denied under Chewy's anti-reseller Terms of Use clause) \u2014 agent should stop and escalate to a human rather than re-attempting the refund or cancellation autonomously.","evidence":[{"description":"Individual consumer complaints on BBB and Trustpilot document cases where Chewy restricted refund access or banned accounts under its anti-reseller clause, resulting in refunds being held as gift card credit rather than returned to the original payment method.","reference":"https://www.bbb.org/us/fl/dania-beach/profile/pet-supplies/chewy-0633-90317688/complaints"}],"last_checked_date":"2026-06-30"}],"record_verification":{"last_checked_agentic_scan":"2026-06-30","last_checked_human_verified":null},"vendor_id":"chewy","verified_discrepancies":[]}