{"coverage_note":"Five categories were checked for bybit.com. Discrepancy_pricing: searched for hidden fees, undisclosed charges, and deceptive pricing; found only an unverified social-media allegation about token-listing fees (denied by Bybit's CEO) and unrelated regulatory actions \u2014 no independently verified end-user pricing discrepancy was found. Discrepancy_availability: searched for ghost inventory, bait-and-switch pricing, or offers that fail at execution; no independent reports or regulatory findings substantiating a systematic availability discrepancy were found. Discrepancy_identity: searched for merchant-of-record ambiguity and liability deflection; Bybit's P2P counterparty structure is publicly documented and no enforcement actions alleging undisclosed identity issues were found. Discrepancy_policy: a finding was made \u2014 documented pattern of account freezes far exceeding stated review timelines (48 hours vs. weeks or months), with funds released in some cases only after public escalation or regulator involvement. Discrepancy_undisclosed_constraint: a finding was made \u2014 Bybit does not support BTC withdrawals to native SegWit (bc1) addresses or ETH withdrawals to smart contract addresses, constraints not disclosed during onboarding or trade initiation that cause hard withdrawal failures.","human_handoff_required_for":[{"action":"Escalate to a human when a Bybit withdrawal or fund transfer has not completed within the timeframe stated by Bybit support (e.g., 48 hours) and funds have not arrived at the destination \u2014 particularly if the account has entered a compliance or account-review state with no actionable resolution instructions from support.","evidence":[{"description":"Multiple independently-reported incidents from 2024\u20132026 show Bybit accounts frozen indefinitely after support cites short review windows; in one documented case 14,000 USDT was locked for over 20 days and only released after public escalation and UAE regulatory involvement, at which point the account was permanently closed.","reference":"https://www.reddit.com/r/bybit/"},{"description":"Bybit support responses during freeze periods are reported as generic and non-committal, with stated 48-hour review windows routinely stretching to 12+ days or months, leaving users with no actionable path to funds.","reference":"https://www.trustpilot.com/review/bybit.com"}],"last_checked_date":"2026-06-28"},{"action":"Escalate to a human when a time-sensitive transaction (e.g., arbitrage, margin call coverage, scheduled payment) depends on guaranteed fund availability from Bybit, because account-level freezes with no stated resolution timeline have been documented and cannot be ruled out at transaction initiation.","evidence":[{"description":"Documented pattern across crypto news outlets and complaint platforms shows Bybit account freezes occurring without warning and persisting for weeks or months, making it impossible for an agent to guarantee fund availability within any specific window.","reference":"https://www.trustpilot.com/review/bybit.com"}],"last_checked_date":"2026-06-28"},{"action":"Escalate to a human when the user's intended BTC withdrawal destination address begins with 'bc1' (native SegWit / bech32 format), as Bybit does not support this address type and the withdrawal will hard-fail \u2014 the agent must obtain a legacy ('1') or P2SH ('3') address from the user before proceeding.","evidence":[{"description":"Bybit restricts BTC withdrawals to legacy and P2SH address formats only; native SegWit (bech32 'bc1') addresses are not accepted, causing a hard failure at the withdrawal step without prior disclosure during onboarding or trade initiation.","reference":"https://www.bybit.com/en/help-center/"}],"last_checked_date":"2026-06-28"},{"action":"Escalate to a human when the user's intended ETH withdrawal destination is a smart contract wallet or contract address, as Bybit only supports Direct Transfer (EOA-to-EOA) and the withdrawal will hard-fail \u2014 the agent must confirm the destination is a standard externally owned account before submitting.","evidence":[{"description":"Bybit restricts ETH withdrawals to Direct Transfer only and does not support the Smart Contract method; this constraint is not surfaced during account setup or trade initiation but produces a hard failure when a contract address is used as the destination.","reference":"https://www.bybit.com/en/help-center/"}],"last_checked_date":"2026-06-28"},{"action":"Escalate to a human when a Bybit account freeze has persisted beyond the stated review window and the user is considering public escalation or regulatory complaint as the only path to fund release, so that a human can advise on appropriate regulatory bodies (e.g., UAE VARA) and document the case before taking public action.","evidence":[{"description":"In at least one documented case, funds were only released after public escalation and involvement of UAE regulatory authorities, and the account was subsequently permanently closed \u2014 indicating that the resolution path carries its own risks that require human judgment.","reference":"https://www.trustpilot.com/review/bybit.com"}],"last_checked_date":"2026-06-28"}],"record_verification":{"last_checked_agentic_scan":"2026-06-29","last_checked_human_verified":null},"vendor_id":"bybit","verified_discrepancies":[{"actuals":"In practice, documented user reports from 2024 through 2026 show accounts frozen indefinitely \u2014 with no clear timeline, no actionable instructions from support, and no meaningful communication until users escalate publicly or involve regulators. In one documented case, 14,000 USDT was locked for over 20 days before being released only after public escalation and UAE regulatory involvement, at which point the account was permanently closed. Multiple users report stated 48-hour review windows routinely stretching to 12+ days or months, with support responses being generic and non-committal.","discrepancy_start_date_est":"At least as early as February 2024, with continued and escalating reports through mid-2026","evidence":[{"description":"CryptoBriefing reports a pattern of Bybit account freezes from May 2025 onward where funds were locked with no timeline or explanation; in one case 14,000 USDT was frozen over 20 days and only released after public escalation and UAE regulator involvement.","reference":"https://cryptobriefing.com/bybit-frozen-accounts-backlash/"},{"description":"CoinSpeaker documents specific dated cases: a Sept. 2024 \u20ac10,000 deposit inaccessible for 20+ days, a Feb. 2024 withdrawal restriction unresolved after 13 days with no support contact, and an Oct. 2025 \u20ac29,000 deposit that never appeared \u2014 despite Bybit's stated support and compliance processes.","reference":"https://www.coinspeaker.com/bybit-thredd-deal-frozen-funds/amp/"}],"interim_guidance":"Do not assume a Bybit withdrawal or fund-access request will complete within any timeframe stated by Bybit support or documented policy. An agent initiating a withdrawal or fund transfer on Bybit should treat the transaction as unconfirmed until funds are verifiably received at the destination. Flag to the user that account-level freezes with no stated resolution timeline have been widely reported; any time-sensitive transaction requiring guaranteed fund availability should not rely solely on Bybit.","last_checked_date":"2026-06-29","status":"active","type":"policy_discrepancy","vendor_claim":"Bybit's stated policy is that account reviews and withdrawal verifications are completed within defined timeframes (e.g., support emails citing a 48-hour response window), and that users will be notified once a compliance review is resolved. The platform presents withdrawals as accessible subject to standard verification."},{"actuals":"Bybit does not support BTC withdrawals to native SegWit (bech32) addresses beginning with 'bc1', which are now the most common default output format in modern wallets. Only legacy addresses starting with '1' or P2SH addresses starting with '3' are accepted. Similarly, Bybit does not support ETH withdrawals via Smart Contract method \u2014 only Direct Transfer is permitted. These constraints are not surfaced during account onboarding or when initiating a trade, but produce a hard failure when an agent attempts a withdrawal to a non-supported address format.","discrepancy_start_date_est":"Unconfirmed \u2014 documented as of 2024\u20132025 reporting; likely longstanding platform behavior","evidence":[{"description":"Third-party fee aggregator documents that Bybit explicitly does not support bech32 BTC addresses ('bc1') for withdrawals, only legacy ('1') and P2SH ('3') formats, and does not support ETH Smart Contract withdrawals.","reference":"https://coinmarketfees.com/exchange/bybit"},{"description":"Bybit's own help center FAQ on crypto withdrawals references withdrawal limits and supported formats, serving as the platform's primary disclosure point \u2014 constraints are buried in FAQ rather than presented upfront during withdrawal flows.","reference":"https://www.bybit.com/en/help-center/article/FAQ-Crypto-Withdrawal"}],"interim_guidance":"Before attempting a BTC withdrawal on Bybit, verify that the destination address begins with '1' or '3' \u2014 do not use native SegWit (bc1) addresses. For ETH withdrawals, ensure the destination is a standard EOA (externally owned account) and not a smart contract address. If the user's wallet defaults to bech32 or uses a contract wallet, the withdrawal will fail and the agent must request an alternative address format before submitting.","last_checked_date":"2026-06-29","status":"active","type":"undisclosed_constraint_discrepancy","vendor_claim":"Bybit markets itself as a comprehensive crypto exchange supporting withdrawals across major cryptocurrencies and networks, implying that standard wallet address formats for BTC and ETH are supported without restriction."}]}